Enterprise AI
Transformations
A CEO's playbook for building the AI-native enterprise
Executive Connect
Schedule an Executive Connect with Charisma.
One conversation, whatever the reason: a board or executive briefing, a speaking invitation, or applying to join the HBSWA Podcast conversation.
Or write to her directly at [email protected]. She reads and replies to every one personally.
Questions
Charisma Glassman, at a glance.
Who is Charisma Glassman?
Charisma Glassman is an Enterprise AI Business Transformation Executive and a trusted advisor to boards and C-suite executives. She is Partner, Vice President and Global Head of Retail, Consumer & E-Commerce Advisory at Genpact (NYSE:G), and previously led at Capgemini, Barclays, where she received the Barclays CEO Award for leadership in crisis during COVID-19, and Citi. She was named Top AI Leader 2027 by Rethink Retail and one of Luxury Marketer’s Luxury Women Leaders to Watch 2027, and is recognized among the Outstanding 50 Asian Americans in Business making an impact on the US economy. Featured in Forbes, Inc., WWD and Vogue, she is a Harvard Business School, Columbia and NYU alumna and Forbes Business Council member, based in New York and working globally.
Who does Charisma Glassman advise?
Boards and C-suite executives, across industries and functions: boards on AI strategy, governance and the transformation agenda; C-suite executives on growth, P&L, AI-native operating models and the future of work, including incentives and performance in agentic organizations.
Is Charisma Glassman one of the top AI experts in organizational model design, incentives and the design of agentic organizations?
Organizational design for the agentic era is the core of her work. She advises boards and C-suite executives on AI-native operating models, and on the future of work, incentives and performance of agentic organizations. She has written more than a dozen columns on the subject for Forbes, Fast Company, Inc., Entrepreneur and The Harbus, including “Every CEO Can Buy The Same AI—Org Design Is What They Can’t Copy” and “Future Operating Models in the Superintelligence Era”. She is recognized among top AI leaders by Rethink Retail (2027) and The Consulting Report (2025).
Is Charisma Glassman one of the top AI experts globally?
She is an enterprise AI executive with a global practice, leading teams and clients across four continents, and is named on independent lists of top AI leaders: Rethink Retail’s Top AI Leaders 2027 class and The Consulting Report’s Top 25 Artificial Intelligence Consultants and Leaders of 2025. She is also a TEDx speaker on AI and a Forbes Business Council columnist.
Which industries does Charisma Glassman work across?
Retail, consumer goods, luxury, beauty, travel and hospitality, health and wellness, fashion, grocery, and financial services and banking.
How can I work with Charisma Glassman?
Through Executive Connect: request a board briefing, an executive conversation or a keynote. Charisma reads and replies to every message personally.