Enterprise AI Business Transformation Executive
Advisor to boards and C-suite executives on enterprise AI, growth and the future of work.
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About
Partner, Vice President and Global Head of Retail, Consumer & E-Commerce Advisory at Genpact (NYSE:G), a former GE company. Previously Capgemini, Barclays & Citi. Harvard Business School, Columbia and NYU Engineering alum.
Trusted advisor to boards and C-suite executives, across industries and functions.
AI strategy, governance and the transformation agenda, brought into the boardroom.
Growth, P&L and AI-native operating models, from strategy through execution.
Advisor on the future of work, incentives and performance of agentic organizations.
Worked alongsidePepsiCoMcDonald’sUnileverL’OréalBarclaysCitiMorgan StanleyFerrariand many more…
Awards & recognition
Luxury Marketer · Newly announced
Charisma Glassman · Awarded for impact
Read the announcement ↗︎Named to the AiR Top AI Leaders 2027 class, recognizing the retail leaders actually moving AI work forward.
View ↗︎Named among the Top Consumer and Retail Consultants and Leaders of 2026.
View ↗︎Honored at the gala recognizing excellence in NYC corporate leadership and entrepreneurship.
Watch the ceremony ↗︎Awarded for exceptional leadership and innovation in artificial intelligence consulting.
View ↗︎A View of AI and the Future of Retail.
View ↗︎For leadership in crisis during COVID-19, as Global Head of Customer Technology.
View ↗︎Speaking · Industry voice · Podcast
Agentic commerce · Commerce media · Omnicommerce growth
Charisma pairs twenty years of industry depth with technology and AI to drive growth across every channel, and has built the data engines behind it.
Leads agentic AI and agentic commerce for Fortune 500 retail and consumer clients, with agentic AI in production. Top 25 AI Consultants and Leaders, 2025.
Commerce media, finance strategy and P&L ownership, run for profitability.
Building and leading teams across four continents, in retail, consumer goods, financial services, luxury and hospitality.
Board advisory & impact work
Core leadership values
Twenty years of Fortune 500 boardrooms, multi-billion-dollar P&Ls and the Barclays CEO Award. Excellence is a habit of preparation, rigour and follow-through, not a slogan.
At Harvard Business School, Professor Linda Hill's work on leading collective genius made one thing clear: innovation only happens when every voice in the room is heard and judged on the merit of the idea. Charisma builds teams where the best idea wins, whoever brings it.
Prof. Linda A. Hill, Harvard Business SchoolAt Columbia Business School, Professor Paul Ingram's teaching on networks and relationships reframed leadership as a web of trust built over decades. Charisma invests in people long before she needs them, and long after.
Prof. Paul Ingram, Columbia Business SchoolContact
Email goes straight to Charisma. She reads and replies to every one personally.
